Mobile Klinik

When a screen cracks or a battery stops holding a charge, the real decision is repair or replace, and the answer usually turns on the age of the device more than the size of the crack. A good counter will tell you honestly when a phone is worth fixing and when the money is better spent elsewhere, which is the main thing to listen for.

Take a backup before you go and know your passcode, because neither can be sorted out at the counter. Ask whether a diagnostic happens before any quote, what parts are used, how long the repair takes and what warranty follows it. Water damage is its own category and the sooner it is looked at the better, so do not leave a soaked phone in a drawer for a week hoping. If you are buying or trading rather than repairing, ask what a device is worth in its current state, what happens to the data on it, and whether the transfer to a new handset can be handled while you wait.